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Apr 11 / BARD CEP

Communications and Member Services Assistant-Berkeley, CA, US

Organization: Urban Sustainability Directors Network

Position Title: Communications and Member Services Assistant

Location: Berkeley, CA, US

Hours and Compensation: Full time (expected 50 hours/week)

Application Deadline: Not listed.

 

Position Description:

The Urban Sustainability Directors Network (USDN) is a project of the Global Philanthropy Partnership. USDN is a peer‐to-­peer network of local government professionals from over 120 cities and counties across the United States and Canada dedicated to creating a healthier environment, economic prosperity, and increased social equity. Our dynamic network enables sustainability directors and staff to share best practices and accelerate the application of good ideas across North America. More information is available at USDN.org.

The USDN Communications and Member Services Assistant plays a crucial role in supporting information exchange among members by assisting with communications and analyses to support peer-­‐to-­‐peer sharing and collaboration.

Manage Member Information:

  • Analyze member activity and website use for the USDN Planning and Communications Committees, by collecting data and producing regular reports.
  • Prepare member surveys in online service and assist in analyzing several large annual surveys and additional smaller surveys. Over time, prepare first draft of survey results and in-­depth analysis.
  • Help USDN staff follow up on member interests by tracking member activities and interests in various urban sustainability topics.
  • Maintain member spreadsheets, website profiles, and tracking documents.

Spearhead Member Communications:

  • Draft content weekly for USDN member e-­newsletter, website posts, and tweets.
  • Over time, assist in researching content for e-­newsletter on urban sustainability topics that are of highest interest to USDN members.
  • Implement strategy for website maintenance and tagging with a focus on continuous improvement of strategy and efficiency.
  • Copy edit and format USDN documents and presentations with USDN branding and graphics.

Provide Member Services:

  • Assist with scheduling and managing logistics for conference calls and webinars.
  • Assist with logistics for annual meeting before, during, and after the event.
  • Other tasks as assigned.

Requirements

Education:

  • Bachelor’s degree required.
  • Background in social sciences, information management, communications, and/or member services preferred.
  • Demonstrated interest in sustainability, local government, or social network administration desirable.

Previous experience:

  • 1 to 3 years related experience required. May include internships.
  • Past experience in detail‐oriented position preferred – i.e., managing logistics for large meetings, staffing a commission or group of high‐level participants, providing project management for a multi-­party research project, or responding to customer questions.
  • Blogging and other social media, database management, website management, and/or member services preferred.

Hard and Soft Skills:

  • Organized, analytical, and highly motivated
  • Skilled in computer technology, including Microsoft Word, Excel, PowerPoint, Google Drive, online newsletter managers, online surveys, social media, etc.
  • Comfortable in managing and analyzing large data sets
  • Skilled writer: able to write concise summaries of news articles, reports, etc.
  • Familiarity with online survey services and website content management, including tagging and HTML preferred
  • Excellent written and verbal communicator (listening and writing)
  • Detail-­oriented and able to accurately meet deadlines
  • Proactive, able to identify potential issues and brainstorm solutions
  • Independent (comfortable and efficient working alone) while a good team player (communicating with other team members through frequent electronic correspondence and infrequent in-­‐person interaction)
  • Results-­oriented and committed to learning and continuous improvement
  • Mission­‐driven with a passion for fostering social, economic, or environmental change

Compensation: Competitive for early-­career position. Benefits negotiable.

Location: 

USDN has no central office, so the position is strictly work-­from-­home with weekly web meetings. Candidates must furnish their own quiet office space for many conference calls, computer, Microsoft Office suite, phone service, and high-­speed Internet connection.

How to apply:

Send a cover letter addressing the requirements for the USDN Communications and Member Services Assistant, resume, and three references to Mia Arter, USDN Program Director, at [email protected].

Applications will be reviewed on a rolling basis until the position is filled.

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