Program Support Associate, Elevate Energy – Illinois

Organization: Elevate Energy

Position Title: Program Support Associate

Location: Chicago, Illinois

Application Deadline: April 27, 2015

Description: The Program Support Associate assists in supporting Elevate Energy’s customer programs and contributes to ongoing communication and education activities. A primary responsibility is the support of Elevate Energy’s real-time electricity pricing programs. As part of the customer support center, the Associate works to maintain relationships with customers and assists in the accompanying production work. The Associate shares responsibility for the accurate documentation of these customer interactions as they relate to Elevate Energy programs.

Accountability

The Program Support Associate reports directly to the Manager, Program Support. The Associate collaborates closely with other Elevate Energy staff on operations and production activities.

Responsibilities:

• Provide customer support services. This includes:
  • Answering incoming phone, email, and live chat communications
  • Providing information on a variety of Elevate Energy and client programs and services
  • Tracking and addressing customer comments, requests, and complaints using a customer relationship management database.
• Learn and stay up to date on current dynamic pricing and energy efficiency developments.
• Support the creation, review, and implementation of customer communications and education materials.
• Support the program logistics. This includes working with our communications and marketing teams to:
  • Assemble mailers, flyers, and event materials
  • Support both incoming and outgoing mailings
• Perform other duties as required in assistance to and in cooperation with other Elevate Energy staff.

Qualifications:

• Bachelor’s degree strongly preferred
• Passion for environmental issues, economic/social justice, and/or energy efficiency
• Bilingual English/Spanish preferred but not required
• Previous experience with direct customer service
• Exceptional organizational and coordination skills
• Ability to independently leverage critical thinking skills to address real world customer issues based on well-defined program guidelines
• A demonstrated attention to detail
• Proficiency in MS Office applications with a focus on excel
• Excellent written and verbal communication
• Ability to work well independently and in a team setting

How to Apply: To apply, please send resume, cover letter, and salary history to:

Email to: [email protected] or fax to: 773-698-6869

Elevate Energy
HR – PSA
322 S. Green Street, Suite 300
Chicago, IL 60607

No phone calls, please.