Frequently Asked Questions

Will my anti-virus still work in Windows 10?2016-03-02T09:38:50+00:00

If the anti-virus application is compatible and current, it will be preserved during the upgrade to Windows 10.

NOTE: Users of Microsoft Security Essentials will see this program disappear.  It has become Windows Defender – which is built into Windows 10

Should I install a local account OR a Microsoft Account when installing Windows 10?2016-03-02T09:55:32+00:00

Bard IT is recommending that you install a local account. During setup of Windows 10, select the option shown here:



Will my VPN access still work with Windows 10?2016-03-02T09:39:01+00:00

YES, although older versions of the Cisco VPN software will require updating to work on Windows 10. Please contact the HelpDesk for help with this.

Can I still access my shared drives with Windows 10?2016-03-02T09:39:06+00:00

Shared drives might be disconnected during the upgrade process; you can reconnect to these drives using the instructions that were sent when you first received access.

If I update to Windows 10 will I also need to have other software upgraded to the latest versions?2016-02-29T12:51:17+00:00

Most software applications will not need upgrading; for details please check our Windows 10 software compatibility lists below:

Windows 10 Compatible

  1. Microsoft Office 2013, 2010, 2007
  2. VPN software – Cisco AnyConnect 3.2MR10 (3.1.10010) and later
  3. SAS 9.4 and later; Edge browser is not yet supported
  4. SPSS 23 and later
  5. Adobe CS 5 and above

Not Windows 10 Compatible

  1. VPN software – Cisco AnyConnect versions earlier than 3.2MR10 (3.1.10010)
  2. SAS 9.3 and earlier
  3. SPSS 22 and earlier
  4. Adobe CS versions 4 and older have considerable numbers of software in the package that will not work on Windows 10
  5. Microsoft Office versions 2003 and earlier
If I want to update to Windows 10 before July 29, will I still receive support from the HelpDesk?2016-03-02T13:00:32+00:00

Yes, to the best of our abilities, but in a limited capacity at this time.

If my computer updates to Windows 10, can I reverse the updates?2016-03-02T09:39:25+00:00

YES, if it is within 30 days of the date you upgraded using the free upgrade.

Go to:

Settings > Update & security > Recovery, then select either Go back to Windows 7 or Go back to Windows 8.1.


NOTE: Reversing the update won’t affect your personal files, but it will remove any applications you installed after the upgrade to Windows 10.

How do I add subscribers to a mailing list?2014-10-30T16:12:44+00:00
  1. After you login to Bard Mailing lists (Sympa):
    Name_Admin_Manage Subscribers
  2. In the Manage Subscribers window you can subscribe people to the list.

    •     To add a single person, enter his/her email address in the input field next to Add a user and click on the Add button.
    •     To add several persons, click on the Multiple add button.

  3. To add a name to the subscriber, locate and click on the email address after it is added to the list.  Type the subscriber’s name in the box provided and click Update. 

Add a Name to List

How do I add owners/moderators to a mailing list?2014-10-30T16:30:53+00:00
  1. After you login to Bard Mailing lists (Sympa):

    Got to Edit List Config Sympa

  2. In the Edit List Config window, scroll down to the Owner  section.  For each owner, enter an email address and a name. You can also enter additional information in the Private information input box (phone number, function, etc.); this information will only be accessible by list masters and list owners with a “privileged” profile. To add a moderator, repeat the above steps, but scroll down to the Moderator section.

 Under Edit List Config

How do I remove owners/moderators from a mailing list?2014-10-30T16:32:40+00:00
  1. After you login to Bard Mailing lists (Sympa):

    Got to Edit List Config Sympa

  2. In the Edit List Config window, scroll down to the Owner section.  To delete an owner, clear the content of the input boxes relating to the person you want to delete and click on the Update button at the bottom of the window. To delete a moderator, repeat the above steps, but scroll down to the Moderator section.

    Note: You must be a “privileged” owner to complete this procedure.

 Under Edit List Config

How do I remove subscribers from a mailing list?2014-10-30T16:27:49+00:00
  1. After you login to Bard Mailing lists (Sympa):

Name_Admin_Manage Subscribers

  1. In the Manage Subscribers page, select the user’s email addresses that you’d like to remove from the list by ticking the boxes in front of their names and then clicking on the Delete selected email addresses button.  To select all subscribers at once, first make sure that they are all displayed on the page, and then click on the Toggle selection button: all subscribers will be selected in a single click.

    [fontawesome icon=”fa-exclamation” circle=”yes” size=”small” iconcolor=”” circlecolor=”” circlebordercolor=”” flip=”” rotate=”” spin=”no” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ class=”” id=””]This procedure does not come with a warning message; once you click Delete select email addresses – they’re gone. So make sure you select the correct subscribers or you’ll have to re-add them to the list if you make a mistake.

Delete Selected Email Addresses

How do I Login to Sympa?2015-09-03T16:44:31+00:00

All Bard users with a Bard email address are already enabled to login to Sympa.

  1. Go to the Bard Mailing Lists (Sympa) login page.
  2. Login by typing your entire Bard email address (or just your username) and Bard password in the boxes provided in the upper right hand corner of the Home screen.
  3. Click Login. You will be brought to the Sympa Home Page and your email address will be visible in the upper left hand corner of the page. To Logout, click on the Logout button in the upper right hand corner of the window.
What is Sympa?2015-09-03T16:45:21+00:00

Sympa is Bard’s open source mailing list management solution. It allows for the easy creation and management of email distribution lists. By using these lists, groups of users can communicate more efficiently via email. The list manager software distributes posted/moderated messages to all of the subscribers. The Sympa Mailing List software offers an array of options to managers of a list(s). Managers can be Bard faculty, staff, and students, or non-Bard users.

Login to Bard Mailing Lists (Sympa) here.


How do I create a Sympa mailing list?2015-09-03T16:46:11+00:00

To create a mailing list, please email helpdesk@bard.edu with a preferred list name, such as listname@bard.edu, as well as a brief description indicating what the list will be used for. You will be contacted by the HelpDesk once the list has been created.

How do I find my Mac address?2014-10-30T20:59:04+00:00


  1. Click Start, then type the three letters cmd into the Search box and press Enter.
  2. A terminal window will appear on the screen. Type ipconfig /all and return.
  3. There will be a block of information for each adapter on your computer. The physical (MAC) address should be found typically under:
    Wireless LAN adapter Wireless Network Connection for the Wireless connection Ethernet adapter Local Area Connection for Wired connection

Mac OS X 10.5 (Leopard) and Newer:

  1. Open System Preferences. You can find this by clicking on the Apple icon on top left corner of your screen. Make sure that you are currently connected to a network using the connection that you want to find the MAC address for.
  2. Select your connection. Select Network and choose either AirPort or Built-in Ethernet, depending on how you access your network. The connections are listed in the left frame.
  3. For Ethernet, click Advanced and navigate to the Ethernet tab. At the top you will see the Ethernet ID, which is your MAC address.
    For AirPort, click Advanced and navigate to the AirPort tab. There you will see the AirPort ID, which is your MAC address.
Who do I contact to order a new computer?2015-09-03T16:47:56+00:00

Rae Ann Moore is the purchasing agent for Bard IT, you may contact her by emailing rmoore@bard.edu. Please note that purchasing equipment requires at least a two-day turnaround time and will require a budget number and approval of person responsible for the budget.

Can I have my personal computer fixed by Bard IT personnel?2014-10-24T18:10:24+00:00

No. Due to liability issues, only Bard-purchased computers, tablets, and laptops can be looked at and/or repaired by Bard IT personnel.

I forgot my password. How do I get it back?2015-03-31T09:10:58+00:00

You can retrieve your password by either calling the Help Desk at 758-7500, or by stopping by the office in the New Henderson building. In either case you must have a valid Bard ID number available.

How do I get a Bard email address?2014-10-24T18:10:36+00:00

You can get your Bard email address by going to the Help Desk located in the New Henderson building. You will need to bring your Bard ID card, if you do not have one yet, please contact Human Resources.

The wireless network isn’t working in my Dorm. Who do I contact?2014-10-24T18:10:43+00:00

Contact the Bard Help Desk at 758-7500 or walk over to see them in the New Henderson building.

There isn’t any paper in the lab. Where can I get some?2014-10-24T18:11:43+00:00

Contact the Bard Help Desk at 758-7500 and give them the location of the lab you’re in.  They will send someone over with printer paper.

Where can I print something in color?2015-09-03T16:48:47+00:00

Faculty members can print small quantity print jobs in the Faculty Lab. For larger print jobs, please visit Central Services next to Buildings & Grounds.


  1. Email your document as a PDF to: printjob@bard.edu
  2. Pick up your document at Central Services located next to B&G.
  3. Price:  40¢ per 8.5 x 11″ sheet.