Program Manager-Bronx, NY

FLSA Status: Full Time, Exempt
Classification: Professional
Reports To: Director of Supported Housing Services
Department: Beacon Of Hope House/East Bronx Supported Housing
Summary: The East Bronx Supported Housing Program is a 60 bed scatter site program serving adults with psychiatric disabilities. It is operated by the Beacon of Hope House, a Division of Catholic Charities Community Services. Twenty five of these beds are designated for clients who have NY/NY status.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

1. Staff Supervision: To provide weekly supervision to all program staff. Supervision meetings should be structured and be a minimum of 45 minutes in duration. The agenda should include a review of assignments and responsibilities completed within expected time frames; monitor compliance with follow up discussed during prior meetings; meeting summaries should be recorded and kept on file and elements of performance management should be applied. Performance appraisals are to be completed within designated time frames and progressive discipline should be implemented as necessary. Supervision of staff is to include coordination of staff schedules, providing approval for time off requests in keeping with program coverage needs and to comply with the accrual amount available to the employee.

2. Intake /Admission: To provide oversight to all intake and admission activity. This includes a timely review of referral materials, communication with referral sources, conducting intake interviews and formulating assessments to make determinations regarding appropriateness for program services. To coordinate the admission process and facilitate admission to program vacancies.

3. Census Management: To consistently fill all program client vacancies in order to operate the program at full census. This includes development and management of waiting lists as necessary.

4. Discharge: To coordinate the discharge process as necessary. This includes collaboration with other service providers and facilitating case conferences for planning purposes as needed.

5. Client Services: To insure that program clients receive the services and assistance provided by the program at the level of frequency consistent with program requirements. This includes conducting weekly Clinical Rounds Meetings for the purpose of ongoing team review of cases to facilitate service planning and problem solving. To facilitate and maintain on file the summaries of all meetings and circulate to designated agency management staff. Collaboration with service providers and participation in case conferences to address client problems and needs. To plan and facilitate client activities for holidays and special events and conduct monthly community meetings. To coordinate an effective response to client emergency situations as necessary

6. Documentation: To facilitate compliance with all documentation requirements for client services and administrative records and reporting in keeping with required time frames.
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7. Team Meetings: To conduct team meetings on a regular basis at a minimum frequency of bi-weekly. Content of meetings should include planning program activities; disseminating information; review and coordination of staff schedules. To facilitate and maintain on file the summaries of all meetings and circulate to program and designated agency management staff.

8. Petty Cash: To serve as the custodian for the program’s petty cash fund. This responsibility includes management of the fund, demonstrating accountability for all purchases in keeping with the purpose for these funds and following all required policies and procedures within designated time frames

9. Purchasing: To facilitate the order and purchase of supplies and services to address program needs. To follow agency procedures to order and/or purchase supplies and services. This includes timely reporting of such needs, obtaining appropriate authorization as necessary and maintaining documentation to demonstrate accountability for all orders and purchases. Such efforts must be mindful of the environmental needs of the program office and apartment sites.

10. Environment/Site Issues: To respond to and intervene as needed to address environmental needs/repairs. This will involve active collaboration with agency facility staff and contacts with landlords and vendors as needed. To participate in the review of apartment sites to determine suitability for program use when an apartment site is needed. To visit each program apartment annually to perform a site review.

11. Recruitment: To collaborate with the agency’s Human Resources Department to fill vacant staff positions. This includes the review of applications; conducting interviews and providing timely recommendations regarding applicant qualifications for open positions.

12. Payroll: To collect, prepare and submit all payroll materials within designated time frames.

13. Management Meetings: To attend agency Operations Meetings and other management meetings as necessary.

14. Policy and Procedures: To follow and enforce all agency policies and procedures for Operations and Personnel.

15. Emergency Coverage: To maintain an agency cell phone for the purpose of being available to provide coverage for emergency situations seven days a week on a 24 hour basis.

Qualifications:
Education and/or experience required:

• Master’s Degree in the human services
• Five years of supervisory experience in a setting serving individuals with a serious mental illness

Send resume and coverletter indicating position of interest and salary requirements to [email protected]