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Apr 7 / BARD CEP

Telephone Community Outreach Coordinator-Springfield, MA

Organization: Center for EcoTechnology

Position Title: Telephone Community Outreach Coordinator

Location: Springfield, MA

Hours and Compensation: Part-time.

Application Deadline: Not listed.

 

Job Description:

Part Time Telephone Community Outreach Coordinator

Summary: EcoBuilding Bargains is the largest non-profit used building materials store in the northeast. We are looking for a part-time person to contact prospective material donors to explain our mission and secure donated merchandise while providing outstanding customer service to a wide range of customers. The position reports to the Store Manager.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Call prospective material donors in designated market areas to explain and educate about the options of donating.
• Follow established script when calling prospects and work to make improvements as needed.
• Meet established outreach numbers and donation goals on a daily and monthly basis
• Have knowledge of tax benefits of material donations to a non-profit organization
• When call results in donation, arrange truck pick-up of materials via established protocol.
• Accurately enter information such as name, address, material, dates of solicitation into database as a result of telephone call.
• Maintain knowledge of materials in store for maximum benefit to customers and highlight donation program as appropriate
• Provide excellent customer service to all visitors/callers to EcoBuilding Bargains
• Maintain a safe and clean working environment for staff members and the public

Qualifications:
• High School diploma/GED – college degree preferred
• Minimum 2 year retail or telemarketing experience
• Minimum 2 year or equivalent knowledge of value and use of home improvement materials desired
• Computer/database knowledge required (Salesforce ideal)
• Hard working, reliable and excellent communication skills required
• Strong commitment to non-profit community mission of EcoBuilding Bargains

This is a part-time, hourly position is based at our store in Springfield with wages commensurate with experience. Occasional evening, weekend and holiday work required. CET is an equal opportunity employer.

To apply:
Send cover letter and resume via email (hr@cetonline.org) to:
Amanda Bates, HR Assistant
112 Elm Street, Pittsfield, MA 01201

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