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HelpDesk Ticket Requests

Submitting a HelpDesk Ticket request allows for a responsive and timely solution to get you back to business as usual. Webhelpdesk is a web based, request service that the Bard community can use to track and update HelpDesk ticket requests.

How do I Create a Ticket?

To create a ticket, please email helpdesk@bard.edu and include as much information as possible about the issue(s) you are having and/or the service you require. Please also include your contact information. You will then automatically receive an email indicating that we received your request and will be provided with a ticket number. You can login to the Webhelpdesk system at any time to check the status of the ticket or add additional notes for our technicians.

How do I Track a Ticket?

By logging in to webhelpdesk.bard.edu you will be able to:

  • View and/or update your personal profile
  • Check the status of any active tickets
  • View your ticket request history
  • View our Frequently Asked Questions