HelpDesk Ticket Requests
Submitting a HelpDesk Ticket request allows for a responsive and timely solution to get you back to business as usual. Webhelpdesk is a web based, request service that the Bard community can use to track and update HelpDesk ticket requests.
How do I Create a Ticket?
To create a ticket, please email firstname.lastname@example.org and include as much information as possible about the issue(s) you are having and/or the service you require. Please also include your contact information. You will then automatically receive an email indicating that we received your request and will be provided with a ticket number. You can login to the Webhelpdesk system at any time to check the status of the ticket or add additional notes for our technicians.
How do I Track a Ticket?
By logging in to webhelpdesk.bard.edu you will be able to:
- View and/or update your personal profile
- Check the status of any active tickets
- View your ticket request history
- View our Frequently Asked Questions